Frequently Asked Questions

The post office controls mailbox locks — not the HOA or Citicore. Visit your local post office and request a lock replacement. They will issue you new keys at no charge.

Contact Citicore at (818) 894-5805. They can assist with replacement keys.

The push-button gate code and opener frequency/fab code are available through Citicore or the Board. Contact Citicore at (818) 894-5805 or email the Board from the Contacts page.

Visit www.citicoremgmt.com or download the AppFolio Portal app on iOS or Android. If you need help getting started, contact Citicore.

To ensure all concerns are documented and addressed fairly for every resident, all HOA communications must go through the designated channels listed on the Contacts page. Board members are volunteer residents and may not be contacted directly by phone, text, or by leaving notes on their doors or garages; violations may result in a monetary fine.

All governing documents — CC&Rs, By-Laws, Articles of Incorporation, Election Rules, and adopted policies — are available on the Documents page.

SoCalGas at (800) 427-2200.

LADWP at (800) 342-5397.

Spectrum at (855) 707-7328 or spectrum.com. Other carriers may be available in the area — call 311 to check.

Call 311 to schedule a free City of Los Angeles bulky item pickup. Do not place oversized items in the regular trash bins, leave them next to the bins, or leave them in common areas. When bulk items end up in the trash, the HOA is billed at a significantly higher collection rate — a cost that is ultimately passed on to all residents through assessments. Placing bulk items in the trash bins is a violation subject to a fine.

You can pay through the resident portal at www.citicoremgmt.com or via the AppFolio Portal app. Options include eCheck, credit or debit card, and electronic cash payments at 7-Eleven or Ace Cash Express. You can also set up a direct bank payment — contact Citicore for details, as this may let you avoid the portal's processing fee.

Assessments become delinquent 15 days after the due date, at which point a late fee is applied. If the balance remains unpaid, the process escalates to attorney involvement, a recorded lien, and ultimately foreclosure. Contact Citicore at the first sign of difficulty — early communication gives you the most options. See the Collection Policy for the full timeline.

No. Guest spaces are for visitors only. Residents must use their garage. Parking in a guest space will result in a fine and/or towing at the owner's expense.

The maximum stay is 72 hours. If your guest needs to stay longer, you must request an exception by emailing the Board (see the Contacts page) with the reason, dates, and vehicle information.

Yes. A limited number of reserved outdoor spaces are available to rent on a first-come, first-served basis — one per unit. Contact Citicore to join the waiting list.

Yes, but for loading and unloading only — maximum 15 minutes. The driveways are designated fire lanes. No parking is permitted in front of fire hydrants or in red zones. Vehicles will be towed immediately.

Contact Keystone Towing at (818) 402-3651.

Daily from 8:00 AM to 10:00 PM. No exceptions.

No. Children under 13 must have a parent or responsible adult present at all times. No exceptions.

Yes — up to 2 guests per unit at a time. For larger gatherings, you must request a pool party in advance (see below).

Submit a request to Citicore at least 2 weeks in advance. A $150 cleaning deposit is required and will be returned after a post-party inspection. Pool parties are not permitted on holiday weekends. During your party, the pool must remain accessible to all residents.

Food is not permitted in the pool area except during an approved pool party. Alcoholic beverages are not permitted at any time. Glass containers are never allowed in the pool area.

Any exterior modification — including painting, structural changes, or additions — requires written approval from the Board before you begin. Submit a request through the resident portal or contact Citicore. Proceeding without approval is a violation of the CC&Rs.

Yes, but written approval is required before installation begins. The dish must be on a freestanding tripod on your patio — it cannot be attached to the building, roof, gutters, or any other structure. A licensed and insured contractor is required. Download the Satellite Dish Guidelines & Compliance Form for full requirements.

Partially. The HOA's master policy covers the building structure, common areas, and general liability — but it does not cover your personal belongings, improvements inside your unit, personal injury inside your unit, or earthquake or flood damage. You are strongly encouraged to obtain your own HO-6 condo insurance policy. See the Insurance documents for details.

Yes, with restrictions. Your tenant must comply with all HOA rules, and you as the owner remain responsible for your tenant's conduct and for paying your assessments. Short-term rentals — including platforms like Airbnb or VRBO — are not permitted. The CC&Rs prohibit renting on a time-share or transient basis.

Contact Citicore at (818) 894-5805 or citicorepropinc@verizon.net, or email the Board directly (see the Contacts page).

Review the notice carefully. You have the right to request a hearing before the Board before any fine is imposed. Contact Citicore to respond and schedule a hearing if needed.

You can request Internal Dispute Resolution (IDR) at any time by contacting Citicore — the HOA cannot refuse your request to meet. If IDR doesn't resolve the issue, California law requires that Alternative Dispute Resolution (ADR) be attempted before either party can file a lawsuit. The Resident Guide covers the full process.

Yes — immediately and every time. All pet owners are required to clean up after their pets in all common areas, including grassy areas and walkways. This is one of the most frequent complaints received by the Board. Failure to do so is a violation subject to a fine.

Yes. All cardboard boxes must be broken down flat before being placed in the recycling bins. Unbroken boxes take up excessive space and prevent other residents from using the bins. This is another frequently reported issue. Failure to comply is a violation subject to a fine.

Stoneman Estates is governed by a five-member Board of Directors elected annually by homeowners. Day-to-day management is handled by Citicore Property Management. See the Board page for current members and meeting information.

Yes. Board meetings are open to all residents and you are welcome to attend. Contact Citicore at (818) 894-5805 for the current meeting schedule.

Any homeowner in good standing may run. Elections are conducted annually by secret ballot, managed by an independent Inspector of Elections. Contact Citicore or the Board for information on upcoming elections. Download the Election Rules for full details on candidate eligibility and the election process.

Minutes are posted on the Board page as they become available. California law requires they be made available within 30 days of each meeting. You can also request them directly from Citicore — there may be a small copying fee.