Contacts
Everything you need to reach the right person — management, the Board, and community services.
HOA Management — Citicore
| Citicore Property Management Inc. | |
| 16909 Parthenia Street, Suite 105 North Hills, CA 91343 |
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| (818) 894-5805 | |
| (818) 891-0558 | |
| citicorepropinc@verizon.net | |
| www.citicoremgmt.com | |
| Mon–Thu: 9:00 AM – 5:00 PM (closed 1:00–2:00 PM) Fri: 9:00 AM – 1:00 PM Sat, Sun & Holidays: Closed |
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| AppFolio Portal — iOS & Android |
Board of Directors
| [Board Email — TBD] |
The Board governs the Association and is elected by homeowners. For most day-to-day requests, contact Citicore. Reach out to the Board directly for governance matters or issues that require Board action.
See the Board page for member names, meeting schedule, and minutes.
Community Services
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Towing Keystone Towing (818) 402-3651 |
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City Services / Bulky Item Pickup City of Los Angeles 311 |
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Report an HOA Violation Contact Citicore or email the Board |
Utilities
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Gas — SoCalGas (800) 427-2200 |
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Electric — LADWP (800) 342-5397 |
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Water Water service is provided through the HOA and covered by your assessments. |
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Cable / Internet — Spectrum (855) 707-7328 spectrum.com Other providers may be available — call 311 to check |
Resident Portal
Use the resident portal to pay dues, submit maintenance requests, view account statements, and manage your contact information.
AppFolio Portal app also available on iOS and Android.
Getting Things Done
How to Submit Requests
For most requests you have two options: the resident portal (web or app) or contacting Citicore directly. Some requests go to the Board.
IMPORTANT:
To ensure all concerns are documented and addressed fairly for every resident, all HOA communications must go through the designated channels listed below. Board members are volunteer residents and may not be contacted directly by phone, text, or by leaving notes on their doors or garages; violations may result in a monetary fine.
| Request | How to Submit | Notes |
|---|---|---|
| Architectural modification approval | Resident portal or contact Citicore | Written approval required before starting any work |
| Assessment payment setup | Resident portal or contact Citicore | — |
| Board meeting schedule | Contact Citicore or see the Board page | Meetings are open to all residents |
| Copies of governing documents | Contact Citicore or visit the Documents page | — |
| Guest parking exception | Email the Board | Include: reason, dates, vehicle make/model/color, license plate |
| Internal Dispute Resolution (IDR) | Contact Citicore | — |
| Maintenance request | Resident portal | — |
| Pool party request | Resident portal or contact Citicore | Minimum 2 weeks in advance; $150 cleaning deposit required |
| Replacement pool or gate key | Contact Citicore | — |
| Reserved parking space (waitlist) | Contact Citicore | First-come, first-served; one per unit |
| Report an HOA violation | Contact Citicore or email the Board | — |
| Satellite dish installation approval | Contact Citicore | Written approval required before installation begins |
| Vehicle gate code or opener info | Contact Citicore or Board | — |